Refund policy

Return & Refund Policy

Last Updated: September 23, 2026

At QAVONIX, we want our customers to have confidence when ordering from us. If there is a problem with your order, please contact us so we can review the issue and assist you.

1. Return Inquiry Timeframe

Customers must contact QAVONIX regarding a return inquiry within:

2 days of receiving the product.

Requests received after this timeframe may not be eligible for return or refund, except where required by applicable law.

2. Return Eligibility

A product may be eligible for return when:

The wrong product was delivered.
The product is defective or damaged upon delivery.
The product does not match the confirmed order due to an error on our part.
Another return circumstance is approved by QAVONIX.

The product may need to be unused, in its original condition, and accompanied by relevant order information, depending on the reason for the return.

Customers may be required to provide clear photographs or videos showing the issue before a return is approved.

3. Customized Products

Because customized products are made according to customer-provided requirements, they may generally not be eligible for return due to a change of mind, incorrect customer-provided customization details, or personal preference.

However, if a customized product has a manufacturing defect, damage, or an error caused by QAVONIX, please contact us within the applicable return inquiry period.

4. Return Process

To request a return, contact:

Email: kalpeshchaudhari77771@gmail.com
Phone: 9112807504

Please provide your order details and explain the reason for the return. We may request photographs, videos, or other information to evaluate the issue.

Do not send products back without receiving return instructions from QAVONIX.

5. Refund Process

Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.

If approved, the refund will be processed within:

7 working days

The time required for the refund to appear in your account may also depend on the payment provider or bank.

6. Exchange Options

Where appropriate and subject to product availability, QAVONIX may offer an exchange for an eligible damaged, defective, or incorrectly supplied product.

Exchange availability may depend on the specific product and circumstances.

7. Damaged or Defective Products

If your product arrives damaged or defective, contact us within 2 days of receiving the order.

Please provide photographs or videos clearly showing the issue. This helps us investigate the matter and determine the appropriate resolution.

8. Non-Returnable Items

Unless otherwise required by applicable law, the following may not be eligible for return:

Customized or personalized products due to change of mind
Products with customer-provided incorrect customization information
Products damaged after delivery due to customer handling or misuse
Products returned after the applicable return period
Products that do not meet the applicable return condition

9. Return Shipping Costs

If the return is required because QAVONIX sent the wrong product or the product arrived defective or damaged, QAVONIX may cover or reimburse reasonable return shipping costs, subject to verification.

For other approved returns, return shipping costs may be the customer's responsibility.